Architect
Architect
Complaint Resolution

How to Submit a Formal Complaint

At Architect we are committed to providing high-quality service and ensuring your satisfaction. If you feel that an issue was not adequately resolved by our Support team, we offer a formal, no-cost complaint resolution process to address your concerns.

How to submit your complaint

Submit your complaint or claim using either of the following channels:

By mail

Nineteen, 2nd Floor Cedar House, 41 Cedar Avenue, Hamilton HM12, Bermuda
What to include

To ensure fast resolution of your complaint, please include the following information:

  • Full name and contact details.
  • A description of the issue, including relevant transaction details or dates.
  • Any supporting documentation that may help explain the issue.
Keep copies of all communications and documents related to the issue, including emails, letters, and notes from conversations with our team.
What happens next

You will receive an acknowledgement of your submission via email. Please note that we may contact you if additional clarification or information is required during the review process.